Delivery & Returns

This policy was last updated in October 2026.

At a glance

• Free delivery on orders of £120 or more to UK mainland addresses
• Orders placed before 12 noon are usually delivered the next working day
• Wrong, damaged or faulty item? Tell us within 30 days of delivery
• Changed your mind? You have 14 days from delivery to let us know

Delivery

Free delivery

We offer free delivery on orders of £120 or more to UK mainland addresses. Orders under £120 have a delivery charge, which you’ll see in your basket before you pay.

Because delivery to some areas costs us considerably more, free delivery isn’t available to Northern Ireland, the Scottish Highlands and islands, or other remote UK postcodes. These orders have a delivery charge, which is shown at checkout as soon as you enter your postcode.

The £120 is worked out after any discount code is applied. For example, a £125 order with a £10 discount comes to £115, so a delivery charge applies.

Delivery times

We make every effort to deliver Goods that are in stock on a next working day service for orders placed before 12 noon, but it can take 5 – 10 working days of the order being placed.

We will notify you by way of email when your Goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

On the day

Goods are delivered using a third-party courier. They will be delivered between the hours of 9am and 5pm. If you are not going to be at home, you can leave a note giving instructions on where to leave the Goods. Alternatively, the courier will leave a card with a number you can call to arrange re-delivery on a date that is convenient to you. You can also add special instructions when you place your order, which we will pass on to the courier.

Missed deliveries

If the courier leaves a card and you do not contact them within 48 hours, we are notified and the Goods are returned to us. You are then responsible for any re-delivery costs. If you request a refund instead, the cost of returning the Goods to us will be deducted from your refund.

Cancelling after dispatch

If you cancel your order after the Goods have been dispatched, you will be responsible for the cost of returning them to us.

Problems with your delivery

Please check your order when it arrives and let us know about any missing, damaged or incorrect items as soon as possible, so we can put things right quickly.

Returns

Rebound Fitness aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned. Returns are governed by our Terms and Conditions and are summarised below for your convenience. None of this affects your statutory rights.

Wrong item received

If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, please contact us within 30 days of delivery to arrange collection and return at our cost. You can choose to have the Goods replaced with those ordered (if available) or to be refunded through the payment method you used to buy them. Refunds and replacements will be issued once we receive the returned Goods.

Damaged or faulty items

If any Goods are damaged in transit or have faults when they are delivered to you, please contact us within 30 days of delivery.

Many minor faults can be fixed quickly by sending you a spare part, and we’ll offer this where we can. If you would rather return the Goods, we will arrange collection at our cost and refund the full price you paid, including any delivery charge, through the payment method you used.

Please return the Goods with their packaging and documentation where possible.

Faults under warranty

If any Goods develop faults within their warranty period, we will send a replacement component part under the terms of the warranty.

Changed your mind

You have a statutory right to a “cooling off” period. You can cancel your order at any time from when you place it until 14 days after the Goods are delivered. To do this, please contact us within that time, then return the Goods within 14 days of telling us.

Goods should be returned unused, in their original packaging. If an item has been handled more than is needed to check it, we may reduce your refund to reflect any loss in value. DVDs can only be returned if the seal is unbroken. You are responsible for the cost of returning Goods for this reason.

We will refund the price of the Goods and the standard delivery charge you paid (if any) within 14 days of receiving the Goods back, or of receiving proof that you have sent them, whichever is sooner.

How to return something

If you wish to return Goods to Rebound Fitness for any of the above reasons, please contact us using the Contact Us page on www.rebound.fitness to make the appropriate arrangements.

Our discretion

Rebound Fitness reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

• Any use or enjoyment that you may have already had out of the Goods;
• Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
• The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
• Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.